Shipping Policy
Last Updated: 08/31/2026
At HALFHERO, we aim to provide a reliable and transparent international shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. International Shipping
HALFHERO offers international shipping to eligible destinations.
Available shipping destinations and shipping options are displayed during checkout.
Certain countries or regions may not be serviceable due to carrier restrictions, customs requirements, legal restrictions, or other logistical limitations.
2. Order Processing
Orders are processed after successful payment confirmation.
Orders are generally prepared for shipment within 3-5 business days.
Processing times may vary depending on product availability, order volume, holidays, or whether an item is made to order.
If an order contains multiple products with different processing times, the order may be shipped together according to the longest applicable processing time unless otherwise communicated.
3. Estimated Delivery Time
The estimated delivery time for international orders is:
15–30 business days
This estimate generally applies from the date the order is dispatched.
Delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, public holidays, transportation disruptions, and other circumstances outside our reasonable control.
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
4. Shipping Costs
Shipping costs are calculated based on factors such as the destination, package size, weight, and available shipping method.
Applicable shipping costs will be displayed during checkout before you complete your purchase.
5. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Customs policies and charges vary between countries. HALFHERO does not control the customs policies of individual countries and cannot guarantee the amount of any customs or import charges.
6. Tracking
When tracking is available, a tracking number may be provided by email after your order has been dispatched.
Tracking information may take some time to become active after the shipment is handed to the carrier.
Customers are responsible for providing accurate and complete delivery information when placing an order.
7. Incorrect or Incomplete Address
Please carefully review your shipping address before completing your purchase.
If an order cannot be delivered because of an incorrect, incomplete, or otherwise undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Where permitted by applicable law, any refund for a returned shipment may be reduced by non-recoverable shipping or handling costs.
8. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or damaged during transit, please contact us at:
For damaged deliveries, we may request photographs of the product and packaging to help us investigate the issue with the shipping carrier.
We will work with the relevant carrier to investigate delivery issues and provide an appropriate solution in accordance with applicable law.
9. Customs Delays
International shipments may be held by customs authorities for inspection, documentation, or other customs procedures.
Customs delays are outside HALFHERO’s direct control and are not included in the estimated delivery time.
Customers may be required to provide information or documentation requested by customs authorities or the shipping carrier in order to complete delivery.
10. Delivery Issues
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:
Please provide your order number and relevant delivery information so that we can investigate the shipment.
11. Contact Us
For questions regarding shipping or delivery, please contact:
HALFHERO SARL AU
Email: contact@halfherro.com
Registered Address: 147 BD LA RESISTANCE RESIDENCE AFA 2EME ETG APPT 22 STE DOMICILIEE CHEZ MARINA
Country: Morocco