Refund Policy
Last Updated: 08/31/2026
At HALFHERO, we want you to be satisfied with your purchase. This Refund & Returns Policy explains the conditions and procedures applicable to returns, refunds, and eligible cancellations.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
1. Return Period
Eligible products may be returned within:
30 days from the date of delivery.
The applicable return period begins from the date the customer, or a third party designated by the customer, receives the product, unless a different period is required by applicable law.
2. Return Eligibility
To be eligible for a return, products should generally:
- Be unused and in their original condition.
- Be returned with their original packaging where reasonably possible.
- Include any accessories, documentation, or components supplied with the product.
- Not have been damaged, altered, or used beyond what is reasonably necessary to inspect the product.
Returned products may be inspected before a refund is issued, subject to applicable consumer protection laws.
3. Personalized, Customized and Made-to-Order Products
Certain HALFHERO products may be personalized, customized, or made to order.
Such products may not be eligible for cancellation or return once production has begun, where permitted by applicable law.
If a personalized, customized, or made-to-order product is defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy, your applicable legal rights remain unaffected.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible at:
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the product.
- Photographs of the packaging, where relevant.
We will review the issue and determine the appropriate solution, which may include a replacement, repair, refund, or another remedy required by applicable law.
5. Change-of-Mind Returns
Where applicable, customers may return eligible products because they have changed their mind, subject to the applicable return period and conditions set out in this policy.
Products must be returned within the applicable period and in a condition that complies with the requirements of this policy.
Nothing in this section limits mandatory consumer withdrawal or cancellation rights that may apply under the laws of the customer’s country.
6. Return Shipping Costs
For returns due to a change of mind or other reasons unrelated to a product defect, the customer is responsible for the cost of return shipping.
If a product is defective, damaged, or incorrectly supplied, HALFHERO will cover the reasonable return shipping costs where required by applicable law or as otherwise agreed with the customer.
Customers are responsible for ensuring that returned products are adequately packaged to prevent damage during transit.
7. How to Request a Return
Before sending a product back, please contact us at:
Please include your order number and the reason for your return.
Do not send a product to an address provided elsewhere on the website unless our customer support team has specifically instructed you to do so.
8. Refunds
Once an eligible returned product has been received and reviewed, HALFHERO will process the applicable refund.
Refunds will generally be issued using the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
9. Refund Amount
Where a full refund is applicable, the refund will include the amounts required by applicable law.
Where permitted by law, deductions may apply if a returned product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning.
Original shipping charges will be handled in accordance with applicable law and the circumstances of the return.
10. Exchanges
HALFHERO does not guarantee direct exchanges.
If you would like a different product, size, color, or variation, you may be required to return the original product and place a new order.
11. Non-Returnable Products
Where permitted by applicable law, certain products may not be eligible for return, including:
- Personalized products.
- Customized products.
- Made-to-order products.
- Products that cannot be returned for hygiene or health protection reasons where applicable.
- Other products clearly identified as non-returnable before purchase.
Defective, damaged, or incorrectly supplied products remain subject to applicable legal rights.
12. Contact Us
For questions regarding returns, refunds, or cancellations, please contact:
HALFHERO SARL AU
Email: contact@halfherro.com
Registered Address: 147 BD LA RESISTANCE RESIDENCE AFA 2EME ETG APPT 22 STE DOMICILIEE CHEZ MARINA
Country: Morocco